Shipping Policy

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout and are dependent on the chosen method of shipping and shipping location.


Order Processing

  • We process orders within 2-3 business days, excluding weekends and holidays.  Potential shipping delays are possible due to high volume of orders or postal service/shipping carrier problems that are beyond our control. 
  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
  • If you need any assistance with your order, please contact us immediately at We will not be able to make changes to your order after it has shipped.
  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
  • If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.
  • Packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost. Customers are responsible for any applicable charges.


Refunds, returns, and exchanges

Returns are only accepted under specific conditions.  Our full return policy can be found here.